FREQUENTLY ASKED QUESTIONS
Do you ship internationally?
We ship within New Zealand and to Australia. We are currently looking into providing the rest of the world with these cruelty free brands.
How do I know what products are vegan, organic and/or cruelty free?
All of our products are 100% Cruelty Free. In the brand description on our website it will specify if that brand and their products are natural, organic or vegan. Some products may contain Beeswax which will be in the ingredients list on the product page. If you are concerned, please take your time reading through the full ingredient lists provided with each product or contact us email@example.com. We do have a vegan link to help you out too.
What does 100% Cruelty Free mean?
Not one of the products we sell are tested on animals during the manufacturing process or on the final product. Nor do their parent companies if they have one. You can be assured that all products and brands that we stock are 100% Cruelty Free. We like to dig deep when researching all of our brands.
How can we trust that your products are 100% Cruelty Free?
We have done the research. Our suppliers have verified that they are cruelty free and take a staunch stance on the issue. Their products are independently tested on humans or in labs on human cells. Some of our suppliers are Choose Cruelty Free accredited, Peta approved, vegan certified and/or certified organic. Have a read through brand descriptions and that will give you a good idea on what each brand and company is about. Unfortunately, brands can change their cruelty free stance without notice, so our research is ongoing. We keep up to date with changes to our companies policies and will keep you informed if anything changes.
Certified Organic Products
Our certified organic products will all be easily identified in their product descriptions.
What about Carmine?
The use of Carmine is considered Cruelty Free in the cosmetics industry, as the products are not tested on animals. Carmine use falls under the Vegan category. However, we do not stock products which contain Carmine. We do not support the use of Carmine due to the process by which the colour is extracted.
What is Carmine?
Carmine is a red dye derived from boiling and crushing cochineal insects. We disagree with this practice.
Why do we only stock some products from each brand?
See above question regarding the use of Carmine. We have tried and tested all of the products that we stock and we only stock the best of the best. We are always extending our product and brand range. So if there is something specific you are after, just let us know!
Are the products and brands you stock authentic?
Of course! We source all of our genuine products either from the companies themselves or their certified distributor in New Zealand or internationally.
Do you send samples?
At this stage we do not send samples unless we are provided with some. Colour swatches in the product description provide you with guidance. If you would like any recommendations just flick us an email – we are happy to help! Some of our brands offer sample sizes, which you can purchase.
Pricing and GST
All of our pricing is New Zealand Currency and GST inclusive.
$7.50 standard shipping and $9.50 for all rural addresses. Orders $95 and over receive free shipping.
Please note: If you live at a rural address, you must select Rural Shipping at checkout. If you don't, your order will not be shipped until the correct payment has been made.
We use NZ Couriers to get your order to you safely. If you have a very small purchase (which fit in our small bags) you can request a signature delivery. Please keep your tracking number which will be emailed out with a shipping confirmation once we have received and fulfilled your order.
$10 on orders less than 1kg. $20 on orders between 1 - 2kgs and $30 2kg and over. We use New Zealand Post International Air. Your order can take between 3-10 working days to arrive. All orders are un-tracked.
Let us know if you have any problems. You can email us to firstname.lastname@example.org. Please read over our Shipping Policy if you require more information.
Has my order been shipped?
You will be notified by email once your order has been packed and shipped. We process orders the same day if placed before 3pm weekdays, otherwise the following business day. We will email you as soon as we have shipped your order. Keep your tracking number, this will give you an idea of how far away it is.
How long will my order take to get to me?
All NZ orders are sent the same day if placed before 3pm on an overnight delivery with NZ Couriers and should be delivered the following day. Please allow up to 3 business days if you live in a Rural area.
If your order was placed after 3pm on a Friday or on a weekend, your parcel will be delivered the next working day.
Can I pick up my order?
She Lives Cruelty Free is solely an online store at this stage, so we only process online orders.
Do you re-stock 'sold out' items?
Of course! We do our very best at restocking popular ‘sold out’ products as fast as we can. It depends on shipping times as some brands are shipped from the UK or USA so they can take a little longer. We will keep you in the loop via our social media.
Which credit cards do we accept?
Mastercard & Visa.
What payment methods do we accept?
PayPal, Credit Card (Visa and MasterCard) & Debit Card.
Can I exchange items or request a refund?
Please see our refund/exchange policy under our Terms and Conditions.
Do I need to register an account?
Sure do! Please set up an account when you go through checkout or on our homepage, this way you can stay up to date with our latest products, special discounts and giveaways!
What type of packaging do we use?
We use eco packaging, which is supplied to us by our courier company. We do our best to keep your goodies safe while maintaining minimal waste products (from packaging).
What if my order is delivered damaged?
We do take care when packaging items to make sure they are as secure as possible. However a bumpy journey or handling in transit can sometimes cause damage, which is beyond our control. Please contact us if any damages have occurred. You can do this by emailing email@example.com. Please specify which item(s) are affected and the damage that has occurred. Please do not dispose of any item(s) or packaging until we have responded, as we may need to examine or investigate further. If you have the wrong items, or missing items, the same action can be taken.
I have a question or need help with something
If your question is not answered here, please email firstname.lastname@example.org and we will get back to you asap.